Background
The North American Baptists Conference is a national organization unifying Baptist Churches across the U.S., including Canada. With a staff of 25 and more than 20 Regional Ministers working remotely, they needed Telephone System support, VoIP capabilities, IT Helpdesk Support, VPN support and functional maintenance for multiple DC's, Exchange and File/Print servers and desktop users.

Client Requests

• Modernization and consolidation to a Virtual Network Environment
• A Business-class Phone system to support remote VoIP phones for Remote Ministers, along with internal users
• Daily support of users for VPN access, Desktop OS and Application support

Challenges

• 7+ year old servers running 2K3
• Legacy Phone system unable to support unified communications
• Limited budget for renovations

Interstate Solutions
We suggested the following to meets the client needs:

- Toshiba CIX Phone System with VoIP capabilities allowing remote IP Telephone users the same level of functionality externally as the internal users had.
- Implimentation of a VMWare vSphere 4 Virtual Host Enviroment, with P2V migrations of existing servers to new Dell R710 Hardware platform eliminating physical dependencies on failing hardware.
- Installation of NSM Remote client on all workstations/servers/laptops/remote user PC's allowing 24x7 Remote Desktop Support to users.

Client Satisfaction
“From one day to the next our biggest concern was when the next server might fail, and how would it impact us. We cannot express the gratitude we have to Interstate for providing us with a cost-effective solution that gives us operational piece of mind knowing that we are no longer at risk for failure. In addition, the 24x7 access for support for our users is invaluable, and something we never realized we needed as much as we do.”

www.nabconf.org