TASKE Tips

We have developed some short training videos to aid our customers in using our products. Please give us your feedback.

Real-Time

• Personalizing the My Queues Real-time Page
• Customizing the Display of Agents in the Real-time Views
• Different Views of Agent States in Real-time

Review

• Performance Indicators and Summary Performance Indicators Unmasked
• Viewing Review Statistics for Queues
• Viewing Review Statistics for Agents

Replay

• How to Use Replay to Find Certain Events

Reports

• Creating and Viewing a Report Template

Call Visualizer

• Searching for Calls by Type and Time
• Searching for Calls by Phone Number and Saving the Filter for Future Use
• Searching for Calls by Resource and Printing the Results

DisplayCentral

• Date and Time and Ticker Component
• Static Text and Sequencer Components

For Administrators

• Programming Telephone System Resources
• Setting Reporting Parameters
• Setting Report Options
• Logs, File Maintenance and Alarms
• Controlling Access to Agent Desktop, Resources and the Administrator